CallPro CRM offers two types of dialing integration, Preview and Progressive, these enable you to make calls more efficiently and boost your sales figures.
With preview dialing, otherwise known as click-to-dial, you simply open a record and click to dial, it’s that simple, the days of manually dialing numbers are over, meaning more leads and boosting sales numbers.
You will no longer need to worry about dialing and receiving no response as our progressive dialing feature will automatically dial the next number on the record for you – enabling your team to become more efficient.
Our CRM is fully customisable presenting all the data you need, where you need it most, boosting your agent’s efficiency and in turn creating more leads into sales.
Call-back management means that call-backs are presented to the agent at the right time without them having to search – or use alarms.
The account details are presented to your agents instantly, preventing them from having to search or manually lookup.
Our solution enables you to easily integrate with numerous telephony providers. We don’t limit you to specific providers, it’s your choice. We can connect to installed telephone systems such as Avaya, and also a wide range of VoIP suppliers.
One of our preferred and trusted partners whose integration allows you to perform functions that will boost your productivity. Calls can be automatically recorded, and then linked to the specific call history record- simply press a button to play.
System supervisors have the ability to listen-in to live calls, as well as speak to the agent, or join in with the current conversation – ideal to train new recruits. Agents can transfer calls directly to numbers in a predefined list.
Providing you with features and services that are traditionally very expensive, such as call centre routing, option for voice drop, inbound screenpop, call recording, custom feature design and integrations with CRM packages.
This complex integration will reduce your costs whilst improving your ability to communicate with your customers and employees.
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