Comparison of CallPro CRM and Hubspot CRM

When deciding on a system to use the first thing to consider is what you need a system for.
Check the table below of key business functions and see how CallPro and Hubspot CRM handle them.


fivecrm logohubspot logo
What was it designed for?High volume outbound calling and associated tasks, including email marketingGeneral customer management, deal tracking, marketing
Expected number of calls per agent per day
Increased calls = increased success rate


Telephone integration (CTI)
Dial directly from the CRM

Preview dialing, auto-dialing and hangup. Out-of-the-box integration with a wide variety of phone systems, including TAPI and the low cost FIVECRM VoIP

No auto-dialing. Up to 33 hours of calling per month (ie only 1.6 hours/day). VoIP option has limited function.
Call lists
Used in call centers to define which records each agent will call

Out-of-the-box. Can be predefined in the User Profile for each agent.

Each user needs to use the filter function. Lists cannot be assigned to users.
Call next record
Ease of moving to the next record to call

Out-of-the-box. Single click to save the current record and dial the next one.

Manually find the next record to call.
Call-back management
Action call-backs at the right time

Call-backs presented automatically at the right time. The user can filter manually.

Users must each use the Task screen to manually view scheduled calls.
Call logging and result workflow
Procedural automation

Wrap-up section used to select call outcome, set call-back, type notes and initiate workflow. Easy workflow configuration for call and data management. Automatically shows next record to call.

Can log a call and set workflow but the system does not automatically show the next record.
Call scripts and Call Guides
Assisting agents

Extensive call scripts and also call guides.

Not possible
Appointment booking
Ability to manage an appointment calendar

Out of the box.

Not possible
Email campaigns
Email marketing capability

Advanced multi-step campaigns, one-off/ scheduled/ dynamic/ triggered with link tracking and unsubscribe management.

Not available in this product
Number of databases
eg for outsource companies, company departments, data management

Out-of-the-box capability to create up to 999 databases.

Data management
Manipulate data in bulk

Extensive bulk data management functions, including assign, update, copy, move, import/insert/update, export, deduplicate, delete

No bulk data management
Induce competitiveness in the sales team


Data backups and restore
Ability to restore data to a previous backup


Separate paid service needed
User screen design
Standard. User defined fields and extensive screen layout options.

Cannot change screen layout.

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"The beauty of your solution [CallPro CRM] is that it’s easily customisable and works really well in high volume lead generation and telesales environments out of the box."

Vitality Health

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