Comparison of CallPro CRM and Pipedrive CRM

When deciding on a system to use the first thing to consider is what you need a system for. The table below lists a number of key business functions together with how CallPro CRM and Pipedrive CRM handle them. Note the call center functionality is listed first. You just need to decide which functions you need to decide which system to choose.


What was it designed for?

Expected number of calls per day
Increased calls = increased success rate

Telephone integration (CTI)

Dial directly from the CRM

Call lists

Used in call centers to define which records each agent will call

Call-back management

Action call-backs at the right time

Call logging and result workflow

Procedural automation

Call scripts and Call Guides

Assisting agents

Email campaigns

Email marketing capability

Number of databases

eg for outsource companies, company departments, data management

Data management

Manipulate data in bulk

Data privacy management

GDPR and privacy control

Object Orientation

Gamification

Induce competitiveness in the sales team

Data backups and restore

Ability to restore data to a previous backup

User screen design

Mobile app

Website tracking

Lead management

Opportunity management

Reporting

Dashboards

API's

Custom apps

Two factor authentication

Single Signon

Sales orders

Cases

Appointment booking


Support

High volume outbound calling and associated tasks, including email marketing

100+

Preview dialing, auto-dialing and hangup. Out-of-the-box integration with a wide variety of phone systems, including TAPI and the low cost FIVECRM VoIP

Out-of-the-box. Can be predefined in the User Profile for each agent.

Call-backs presented automatically at the right time.

The user can filter manually. Alarms also available.

Wrap-up section used to select call outcome, set call-back, type notes and initiate workflow.

Easy workflow configuration for call and data management. Automatically shows next record to call.

Extensive call scripts and also call guides.

Advanced multi-step campaigns, one-off/scheduled/dynamic/triggered with link tracking and subscribe management.

Out-of-the-box capability to create up to 999 databases.

Extensive bulk data management functions, including assign, update, copy, move, import/insert/update,export,deduplicate, delete

Extensive functionality to manage contact channel permissions and all lawful basis.

Single flexible object to store all and any type of customer records, differentiated by various criteria

Standard

Standard

Standard. User defined fields and extensive screen layout options.

Android only, for reporting

Standard

Standard

Standard

Standard

Standard

Standard

Standard

Standard

Standard

Standard

Standard

Standard


Live phone, chat, email support included. Maximum 4 hour response on emails. UK hours: 8:30am - 10pm; US hours: 8:30am - 5pm EST

Individuals to manage their own leads

50

No auto-dialing or hangup. Can click-to-dial using Twilio  or other VoIP

Each user needs to either filter their data or use the Activity List. Cannot go directly to the next record.

Must use the Activity List to manually view scheduled calls.

No option to log a specific call outcome. Can log a call but system does not automatically show and dial the next record. Ability to configure some workflows.

Not possible

Basic mass email. 1000 bulk limit.

External add-on apps available (chargable)

One

No bulk data management

None

Fixed objects for Leads and Contacts

None

Standard

Can add new fields but limited screen design

Standard

Standard

None - deal management only

Standard

Limited

Standard

Standard

Optional, additional charge

Standard

Standard

None

None

Standard


Live chat support. Phone as additional cost.


 
 
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"The beauty of your solution [CallPro CRM] is that it’s easily customisable and works really well in high volume lead generation and telesales environments out of the box."

Vitality Health

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