Comparison of CallPro CRM and Salesforce CRM

When deciding on a system to use the first thing to consider is what you need a system for.
Check the table below of key business functions and see how CallPro and Salesforce CRM handle them.
Click here for an overview comparison.

What was it designed for?	High volume outbound calling and associated tasks, including email marketing	General customer management, wide range of other functionality needing configuration and add-ons
Expected number of calls per agent per day Increased calls = increased success rate	✔ 100+	✘ 50
Telephone integration (CTI) Dial directly from the CRM	✔ Preview dialing, auto-dialing and hangup. Out-of-the-box integration with a wide variety of phone systems, including TAPI and the low cost FIVECRM VoIP	✘ CTI provided by third party apps(additional cost) or Salesforce VoIP (additional cost). No auto dialing out of the box.
Call lists Used in call centers to define which records each agent will call	✔ Out-of-the-box. Can be predefined in the User Profile for each agent.	✘ Each user must make their own selections to define their own call list.
Call next record Ease of moving to the next record to call	✔ Out-of-the-box. Single click to save the current record and dial the next one.	✘ Manually find the next record to call.
Call-back management Action call-backs at the right time	✔ Call-backs presented automatically at the right time. The user can filter manually.	✘ Users must create a task for a call-back, tasks can only be set by date and not time. Filter on tasks or rely on alarms.
Call logging and result workflow Procedural automation	✔ Wrap-up section used to select call outcome, set call-back, type notes and initiate workflow. Easy workflow configuration for call and data management. Automatically shows next record to call.	✘ Log a call, set task. No automatic workflow. Return to list, manually select next record to call (enables cherry picking)
Call scripts and Call Guides Assisting agents	✔ Extensive call scripts and also call guides.	✘ Use “Flows”, extensive functionality but not easy to setup. No call guides.
Appointment booking Ability to manage an appointment calendar	✔ Out of the box.	✘ Not possible
Email campaigns Email marketing capability	✔ Advanced multi-step campaigns, one-off/ scheduled/ dynamic/ triggered with link tracking and unsubscribe management. Unlimited emails (requires SMTP server)	✘ Basic mass email, maximum 1,000/day. No tracking or unsubscribe management.
Number of databases eg for outsource companies, company departments, data management	✔ Out-of-the-box capability to create up to 999 databases.	✘ One live database
Data management Manipulate data in bulk	✔ Extensive bulk data management functions, including assign, update, copy, move, import/insert/update, export, deduplicate, delete	✘ Basic functionality, import, export, deduplicate
Gamification Induce competitiveness in the sales team	✔ Standard	✘ Additional cost
Data backups and restore Ability to restore data to a previous backup	✔ Standard	✘ Must be setup by the customer

 
 
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