CallPro CRM is a feature-rich leading lead generation and lead management CRM solution that enables call agents to be more productive and increases their efficiency through powerful calling features. We understand the importance of conversations in today’s modern business world so CallPro CRM has been built around the art of having good conversations. The solution enables you to have all the information about a client all in one place that enables your agents to have a good understanding of a contacts interests about your company.
CallPro CRM users will benefit from powerful features that include lead scoring, auto-dialing, agent performance reports, real-time lead tracker, live dashboards.
The system includes options for both scripts and call-guides (a very simple version of scripts), where both can be easily configured by admins with no technical knowledge. Scripts can be used to make agents go through a predefined series of questions, collecting information as necessary, and automatically branching depending on the answers selected.
To enable users to get the best results it is preferable to have a screen interface that ideally suits the environment. To this end, CallPro CRM is extremely flexible (by system admins without technical knowledge), each campaign can be configured independently. The interface could include scripts and/or essential customer information, excluding information that is not needed by the agent.
Having a “Wrapup” process means agents have to set the outcome on every call, which in turn can trigger a number of automated functions.
The auto-dialer can be set to dial when the record is opened, and automatically hangup at the end, negating the need for agents to manually dial and hangup. In a high volume calling environment any time saved will contribute to extra calls within the normal work time – which could translate into extra sales.
Lead generation can be made easier by sending email campaigns and following those up with calls. This is a process that is very easily done within CallPro CRM without any exporting/importing or complex processes.
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