Telesales software refers to software systems specifically designed to make high volume outbound calls in the most efficient way. Where users of standard CRM systems may manage 50 calls a day, with telesales software they could manage 100+ calls a day. Doubling the number of calls logically means doubling the success rate.
What are the key features of a telesales software system?
From the agent’s point of view:
Quick and easy:
automatic dialing and hangup
access to the information that is needed to see and update
access to required functions
automated functions to reduce manual tasks (eg send emails)
logging of a call
moving to the next record
By improving these functions FIVE enables agents to double the number of calls they can make in a day.
From the supervisor/admin point of view
set user permissions to a set of data
control what data each agent views on sign-in
assign data to agents
bulk update data (perhaps to “clean” it to be re-called)
design the agents’ screen to be only what they need
optionally configure call scripts to ensure agents ask the necessary questions
configure automatic workflows to reduce/eliminate manual work by agents
view KPIs and necessary reports – including having reports automatically emailed
In addition, the built-in email campaigns enable FIVE users to make warm calls, calling people who have opened or clicked on emails.