Telesales software refers to software systems specifically designed to make high volume outbound calls in the most efficient way. Where users of standard CRM systems may manage 50 calls a day, with telesales software they could manage 100+ calls a day. Doubling the number of calls logically means doubling the success rate.

telesales software

What are the key features of a telesales software system?

From the agent’s point of view:

Quick and easy:

  • automatic dialing and hangup
  • access to the information that is needed to see and update
  • access to required functions
  • automated functions to reduce manual tasks (eg send emails)
  • logging of a call
  • moving to the next record
  • call-back management

By improving these functions FIVE enables agents to double the number of calls they can make in a day.

From the supervisor/admin point of view

Ability to:

  • set user permissions to a set of data
  • control what data each agent views on sign-in
  • assign data to agents
  • bulk update data (perhaps to “clean” it to be re-called)
  • design the agents’ screen to be only what they need
  • optionally configure call scripts to ensure agents ask the necessary questions
  • configure automatic workflows to reduce/eliminate manual work by agents
  • view KPIs and necessary reports – including having reports automatically emailed

In addition, the built-in email campaigns enable FIVE users to make warm calls, calling people who have opened or clicked on emails.

email marketing crm
Email campaigns can be used for lead generation
call center crm

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